2020 saw the highest number of Concierge tickets submitted and the highest number of agent replies in the history of the program (by a longshot), and 2021 is already on track to surpass those numbers.ĭespite the massive increase in support volume, we want to do better and be more responsive. We have seen a massive increase in the number of tickets over the past few years, which has contributed to these delays. While many of you expressed your appreciation for our fantastic Concierge Support team, we know that many of you have also been frustrated with long wait times for some of your tickets, particularly around events like IAE. We will communicate out more details as they become available! You can expect phase two to go into effect in the second half of 2021 and phase three to follow in early 2022. Phase two and three contain enhancements that require more time to enact, whether that is due to our development schedule, internal discussions and planning, or the return of in-person events for the Star Citizen community. As I asked in January, please trust that we are working hard behind the scenes to ensure you have a wonderful experience as a Chairman’s Club member! I’d also like you to know that the list of enhancements below does not include all of our phase one items we’re holding a few things back as surprises for down the road. The enhancements that fall into phase one are a mix of improvements that can go into effect immediately and improvements that we feel will have the greatest impact on your experience.

Phase one is what we’ll be discussing today.

After carefully weighing your feedback, both on the survey from the end of last year and on Spectrum, we have identified over a dozen separate improvements we would like to make to the program, ranging from small fixes to large enhancements, and have split these into three phases.

As promised in January, we are back with an update on the Chairman’s Club program and the first steps to enhance your experience as Chairman’s Club members.

Star citizen concierge